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FAQs & Support

What is your typical lead time?

Our standard lead time depends on the order size and product specifications. For most standard power cords, production usually takes 3–4 weeks after order confirmation. For custom or large-volume orders, please allow 4–6 weeks. We always aim to meet urgent deadlines when possible — contact our sales team for expedited options.

What are your minimum order quantities (MOQs)?

Our minimum order quantity varies by product type and specifications. Typically, standard power cords require an MOQ of 1,000–3,000 units, while custom designs or specialized cables may have higher MOQs to ensure cost-effective production. Please share your requirements with us for an accurate quote.

What shipping options do you offer?

We offer flexible shipping options to meet your needs:

  • FOB / CIF / EXW terms available
  • Sea freight for bulk orders
  • Air freight or courier for urgent shipments
  • We can also work with your nominated freight forwarder or handle door-to-door delivery if needed.

How does the customization process work?

Our customization process is simple:

  • Share your required specifications — cable type, length, plug style, certifications, packaging, etc.
  • Our engineering team reviews feasibility and provides technical drawings for your approval.
  • We prepare a sample if needed.
  • Once approved, we proceed with production under strict quality controls.
  • Our team will guide you at every step to ensure you get exactly what you need.

What are your payment terms?

Our standard payment terms are:

  • 30% deposit in advance, 70% balance before shipment (T/T).
  • For long-term partners, L/C or other terms may be negotiable.
  • All transactions are covered by pro forma invoices with clear payment instructions.
  • Contact our sales team for more details or special arrangements for large or repeat orders.